Will my warmer work with your melts?
YES! Our Melts work with all warmer types. Some warmers have shallower dishes so please be careful not to overflow the dish with more than one of our cubes.
When will you be releasing new scents?
We always have a large variety of new scents that we are always testing to see if they would be a good fit for our brand. So be sure to check back often and sign up for our email contact list to stay up-to-date on new scents, promotions, and discounts.
Are your products all natural?
Can I recommend a scent I don't see listed?
We are always adding new fragrances and are probably working on it now if you don't see it listed in our store. Always feel free to drop us a line and we will do our best to make your desired fragrance available to order as soon as possible.
Why do my melts seem soft and difficult to remove from the clamshell?
During warmer months of the year our wax melts can soften up during the delivery process due to higher temperatures. If you find this to be the case when you receive your melts, place them in the refrigerator for a couple of hours prior to use and they will return to their normal state. Wax melts that become soft or cracked are still perfectly fine to use. If an item is damaged during shipping or completely melted please see our returns and exchanges section.
Are your scents Phthalate Free?
Yes! At the beginning of 2018 we contacted all of our fragrance suppliers and made sure that all of our fragrances were Phthalate Free due to growing concerns with phthalates. Some product pages with have a Phthalate Free image on them and some don't. We have verified all of our scents to be Phthalate Free.
My wax melt has little to no fragrance!
Everyone's nose reacts to scents a little (or a lot) different. Some noses will be sensitive to certain scents & not so sensitive to others. Some other things that can effect throw are air conditioners, drafts, location of your warmer, what kind of warmer is being used, how long the wax has cured, how the wax has been stored, how old the wax is, etc
If you feel you have a bad batch and there is completely zero throw to your melt please contact us via our contact form or email us directly firstname.lastname@example.org
How long are wax melts good for?
Wax melts if stored correctly can be good for years. We typically suggest using your melts within a year of purchase. Wax Melts should be stored in a cool, dry, and dark place. Usually an air tight container works best. Bagging your clamshell in an air tight bag will also help for prolonged storage. Polypropylene or Cello bags are recommended as they will not hinder your fragrance throw over time like a ziplock bag or any other general storage bag will.
Does my wax warmer wattage matter?
Lower wattage warmers will melt wax slower and produce lighter fragrance, but often for a longer period of time. Ideal for small rooms or if you don’t like overly strong fragrances.
Higher wattage warmers will melt wax quickly and produce a stronger, more intense fragrance, often for a shorter period of time. Well suited to large rooms and for those who love their home fragrance strong.
Other factors that will influence your fragrance experience are room size, airflow in the room, and the wax itself, some fragrances just last longer than others.
Do you offer Free Shipping?
Yes, We actually offer FREE Shipping on all orders over $50.00 within the USA! Express shipping options are available at checkout as well.
I see "LINE JUMP" after the free standard shipping option. What does that mean?
Do you offer International Shipping?
YES! We actually offer worldwide shipping. Simply add your address at checkout to see available shipping options. EBM Creations LLC is not liable for any customs/duties fees at delivery of your order. Rates start as low as $8.99.
How long does an order take to ship out?
Our processing time is always changing and the best way to see our current processing times is to look for the banner at the very top of our website. Typically orders are processed within 2-10 business days at the latest depending on time of the year.
Do you offer expedited shipping options?
YES! We have various shipping options at checkout for your order. Expedited orders take priority over standard shipping orders and will be placed just ahead of "Line Jump" orders and will be processed faster. You can find Express UPS & USPS options at checkout.
What if my package is lost or stolen?
While we are not responsible for lost or stolen packages, we do our best to assist our customers when a package is lost. We always recommend contacting your local post office/UPS office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim, etc. If you have neighbors that live close to you we also suggest asking them if they received your package by mistake. If the Post Office/UPS deems your package as lost, we will work with you to have a replacement sent out. We will not grant refunds for any order with tracking information that is marked as "delivered" so please make sure your address is correct at checkout.
Returns , Refunds, & Exchanges
Our Return Policy
We accept return within 30 days of purchase. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original product packaging. Wax Melts cannot be cracked or used to be eligible for a return. To submit a return request kindly contact us via our contact form on our website or email us email@example.com
We will provide you with a pre-paid return label which will have to printed and attached to the original packaging or closest packaging to what we shipped your order in. The return postage cost will be deducted from your returned order total. Usually $3.00-12.00
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.
Our Refund Policy
Refunds are issued in three circumstances. 1. You have successfully submitted a return request and in that case a refund will be given within 1-3 days of the return being completed. 2. We will grant you a refund if an order has been placed and marked as shipped but has not gone out and you would like to cancel your order. We will void your shipment and issue you a full refund ONLY if your order has indeed not actually been accepted by the courier. 2. The only other instance a refund is given is based on certain circumstances at the discretion of us for the order in question. We love our customers believe in making it right!
Our Exchange Policy
We only replace items if they are defective or damaged in shipment. If you need to report a damaged item in shipment please contact us ASAP via our contact form or email us directly firstname.lastname@example.org
Do you accept returns?
YES! Returns are accepted within 30 days of purchase. If you would like to return an item please see our return policy under the "Our Return Policy" tab.
The term 'EBM Creations' or 'us' or 'we' refers to the owner of the website whose registered office is 733 Roosvelt Trl, Suite 4A Windham Maine United States 04062. The term 'you' refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at email@example.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at firstname.lastname@example.org