HOW WE'RE RESPONDING TO COVID-19

Posted by EBM Creations on

First and Foremost 

WE'RE SHIPPING

July 13th 2020 Update: Order processing time on all orders is now 4-7 days for all orders placed. We are currently experiencing extreme order volume and are working with only a few select employees so we can maintain social distancing and safe practices. We are committed to staying open to serve our customers so please bare with us while we work through these difficult times and get orders caught up.

May 11th 2020 Update: Order processing time on all orders is now 5-10 days for all orders placed. We are currently experiencing extreme order volume and are working with only a few select employees so we can maintain social distancing and safe practices. We are committed to staying open to serve our customers so please bare with us while we work through these difficult times and get orders caught up.

 

April 30th 2020 Update: Please note that due to raw ingredient shortages, the alcohol for our hand sanitizer is now coming from distilleries. Spirits from these distilleries are intended for hard liquor instead of cosmetics or industrial use so it is food grade and skin safe but the scent is different than the rubbing alcohol aroma you may be accustomed to. It is the same ethyl alcohol 40 B 190 proof that has always been used in our formula but the end result may be an odor varying from pineapple or vanilla to moonshine or corn mash, etc. The viscosity and feel may vary between batches as well. The product is just as effective but please keep this in mind when ordering.

April 17th 2020 Update: Order processing time on all orders is now 4-7 days for all orders placed. We are currently experiencing extreme order volume and are working with only a few select employees so we can maintain social distancing and safe practices. We are committed to staying open to serve our customers so please bare with us while we work through these difficult times and get orders caught up.

April 14th 2020 Update: Order processing time on all orders is now 3-6 days for all orders placed. We are currently experiencing high order volume and are working with only a few select employees so we can maintain social distancing and safe practices.

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We are open and happy to maintain our 2-4 day processing time on all orders placed.

We’re here for you if you need assistance, have a question, or just want to say “hi!”

We know everyone is concerned about the COVID-19 outbreak and the impacts the virus may have/has on our daily lives. We take the health and safety of our customers, staff, and community very seriously. As such, we are taking precautions to do our part in mitigating the spread of COVID-19. Here are the things we want you to know. 

EBM Creations LLC is open for business, and we are confident that our facilities and practices are safe. 

We are following the Maine Department of Health and Human Services & the Maine CDC guidelines for businesses. 

We are being extra vigilant with maintaining a sanitary environment in our facilities and ensuring our staff have what they need to stay healthy. In addition to sanitizing surfaces regularly throughout the day (every two hours) and encouraging good handwashing practices (a great practice all the time, not just during an outbreak!), we have provided our staff with gloves to wear while picking/packing orders as an extra level of protection and are having them throw the gloves out anytime they are not strictly picking or packing to mitigate the spread of germs.

Taking care of our customers has always been a priority for us. We are not expecting extended interruptions to business but are preparing for the possibility in the future as things are changing daily.

At the time of this post, we are shipping orders without interruption. 

Should this change, we will send updates via email and posts on our website and social media. 

We do not anticipate any interruptions in our supply chain. 

We are communicating with our suppliers daily and will pass along information about any potential delays or shortages to you immediately.

We are monitoring the situation and taking guidance from the MEDHHS, Maine CDC, US Center for Disease Control, and the World Health Organization as more information becomes available. 

We appreciate your understanding as this situation evolves. We must all do our part to keep ourselves, our families, and our communities healthy, and we sincerely hope everyone is able to resume to their normal lives soon. Updates will continue to be posted with any new information, and please feel free to reach out to us with any questions.

Keep hanging in there everyone!

March 31, 2020: The state of MAINE announces a stay-at-home order until April 30, 2020

This order addresses the businesses that are allowed to remain open during this period. Included are:

“Mail, post, shipping, logistics, delivery, and pick-up services. Post offices and other businesses that provide shipping and delivery services, and businesses that ship or deliver groceries, food, goods, vehicles or services to end users or through commercial channels.”

We are happy to confirm that we are within the guidelines to stay open, keep shipping from our warehouse, and remain able to get our awesome products in your homes!

We have also obtained an essential business certification from Maine Governor Janet Mills to further back up our ability to keep our doors open.


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